The INTACT (INformation Technology FACiliTy) Programme | 2 Tier Outsourcing Service

Basic Outsourcing - 1st Tier

Basic outsourcing is applicable for small and medium size enterprises that do not require intensive involvement from the technical team. End-user related issues are usually handled on an ad-hoc basis. Attention is generally focused on the back-office operations. However, Inteq’s Help-Desk support can be provided as well at a minimal cost.

Advanced Outsourcing - 2nd Tier

Advance outsourcing is a customized and dedicated service aimed at reducing responsibilities and cost without compromising on quality and productivity. The outsourcing team is assembled depending on skills needed to manage the site. Outsourcing processes are strictly adhered to by the team once it is mapped after identifying requirements and service level support between the organization and Inteq.